Transantiago. . . Designing a new public transport navigation system. Directions
Transantiago is a public transport plan for Santiago in Chile. It has been a controversial re-definition of public transport for a congested yet thriving Latin American city. Focusing on a user-centred design perspective, the new navigation system that supports the transport plan is a remarkable achievement. rodrigo ramírez, a designer on the information design team, describes the cultural user-observations and focuses on the navigation issues in order to explain how design decisions were taken, and what lessons can be learnt.